Privacy Policy

Shoo is an anti-theft alarm. The photos it takes, the logs it keeps and the app history it records for Night Watch and Parent Control are stored on the phone they were made on and are never uploaded to us. We do not ask for your location, contacts, files or an account to use the alarm. If you buy Shoo Pro, Google or Apple process the payment and tell us only that a purchase happened. If you write to support, we keep your email for as long as it takes to help you. That is nearly the whole policy; the rest is detail.

• Intruder photos and Night Watch photos.
• Which apps were opened on your phone, and for how long.
• Your location, on your own phone. (Parent Control can show a child's location to the parent, and only with the permission turned on by the parent; that location is sent from the child's phone to the parent's phone and is not stored by us.)
• Your contacts, messages, files, browsing or anything typed on screen.
• Your face or fingerprint. Face and fingerprint unlock are handled by Android and iOS; Shoo only receives a yes or no.

The alarm log, intruder photos, Night Watch entries and Parent Control usage totals are stored locally by the app. They are deleted when you delete them in the app, when their retention period ends (Night Watch: 14 days; activity log: up to 1 year, configurable), or when you uninstall the app. They are not included in Shoo backups because Shoo makes none. Your phone's own backup may include them if you have enabled app data backup at the operating-system level.

Crash and performance reports. If the app crashes, a report is sent that includes the phone model, operating-system version, app version and a technical trace of the crash. It does not include photos, logs, or anything you typed. You can turn this off in Settings → Privacy.

Anonymous usage counts. We count how many phones have the alarm armed, how often it fires, and which features are turned on, as totals. These counts are not linked to you. We use them to know what to fix and what to build.

Purchases. Google Play or the App Store processes payment. We receive a purchase token that says Pro was bought, so we can unlock it and honour it on reinstall. We never see your card.

Parent Control account. If you turn on Parent Control, you create a family with an email address and a parent code. We store the email, a hash of the code, the list of devices in the family, the limits and quiet times you set, and daily usage totals per app so that they sync between the child's phone and yours. We do not store which apps were opened at what time, and we do not store photos.

Support. Emails you send us, and what you put in the support form, for as long as it takes to resolve the issue and then for up to 12 months in case it comes back.

Parent Control is set up by a parent or guardian on a child's phone, with the parent's account. The child's phone sends daily usage totals and, if the parent turns it on, location, to the parent's phone through our servers. We do not build profiles of children, do not show ads to children's devices, and do not sell or share children's data. A parent can delete the child's device and all its synced data from the Members page at any time. If you believe a child's data has reached us in a way that this policy does not describe, email us and we will delete it.

Payment processors (Google, Apple) for purchases; a crash-reporting service for the reports described above; an email provider for support and account emails. Each receives only what it needs for that job. We do not sell data, and we do not share it with advertisers. The free version of Shoo shows ads outside the alarm path; the ad network receives the standard advertising identifier of your device, which you can reset or limit in your phone's settings.

You can see, export or delete everything we hold about you by emailing support@getshoo.app from the address on your account. We answer within 30 days. Because the alarm needs no account, for most people the answer is that we hold nothing. If you are in the EU, UK, Switzerland or a US state with a privacy law, you have the rights those laws give you and we honour them without asking you to prove which law applies.

• Crash reports: 90 days.
• Anonymous usage counts: indefinitely, as totals.
• Parent Control family data: while the family exists, then 30 days.
• Support email: up to 12 months after the issue is closed.
• Purchase records: as long as the law requires for accounting.

If this policy changes in a way that matters, the app tells you before the change takes effect, and this page shows the date at the top. Old versions are available on request.

BJS Soft Solutions LLC
Email: support@getshoo.app