A person replies.
Email support@getshoo.app with your phone model and what happened. Median reply is a couple of hours; the promise is one working day. Most things below fix themselves faster.
The things people write to us about.
A person replies, usually within a couple of hours. The promise is one working day.
01The alarm didn’t go off.
First, run the twenty-second test from the home screen. If the test works but the alarm did not fire later, Android probably put Shoo to sleep: open Settings → Apps → Shoo → Battery and choose Unrestricted. Samsung phones also have a separate “Sleeping apps” list; remove Shoo from it.
02I can’t stop the siren.
Look at the phone: the stop button uses your face. If the camera cannot see you, tap “Use the keypad instead” and type your Shoo PIN. The volume keys and the side button do not stop it, on purpose.
03The alarm goes off when nobody touched it.
Open What sets it off and watch the live meter while the phone sits still. If the reading crosses the trip line on its own, lower the sensitivity one step, or turn off Pocket if you are on a train.
04The siren is quiet or comes out of my earbuds.
It should not. Shoo uses the alarm channel through the loudspeaker. If it does not, turn off “Media sound to earbuds” in your phone’s Bluetooth settings and tell us your phone model.
05Night Watch photo is black.
Turn on “Light the screen for the photo” in Night Watch settings. It brightens the screen for a moment so the front camera can see.
06How do I remove Shoo?
Turn off Device admin first if Parent Control is on (Settings → Security → Device admin apps), then uninstall as normal. Deleting the app deletes every photo and log with it.
07How do I get a refund?
Google Play and the App Store handle refunds. On Play, open the order in Play Store → Payments and subscriptions. On iPhone, go to reportaproblem.apple.com. If they refuse and you think that is wrong, email us.
08How do I delete my data?
There is almost none to delete: photos and logs live on your phone and go when the app does. If you created a Pro account, email support@getshoo.app from that address and we delete it within 30 days.
Every permission, and the one job it does.
Shoo asks for three things to run the alarm and a few more only if you turn on Parent Control. None of them is for us.
Camera
Used for the intruder photo, and nothing else. No photo is taken unless the alarm fires or a wrong PIN is typed.
Notifications
Used to tell you the alarm is armed, and to deliver requests for more time.
Run in the background
So Shoo keeps watching after you lock the phone. Without it, Android may quietly stop the app.
Usage access
Used to count time per app on a child’s phone.
Accessibility
Used to close an app when its limit is reached. Android shows a warning screen for this one; that is normal.
Display over other apps
Used to show the time-is-up screen on top of the app being closed.
Device admin
So the app cannot simply be uninstalled by the child.
Location (optional)
Only if you want the map on a child’s phone. Never asked for on your own.
What Shoo never asks for
Your location on your own phone, your contacts, your files, an account, or a sign-up. If a version of Shoo ever asks for one of these, it is not from us.
Tell us the phone and what happened.
Screenshots help. If the alarm did not fire, the exact model and Android version help most.
- Your phone model and Android or iOS version
- What you expected, and what happened instead
- A screenshot, if you have one
We keep your message only as long as it takes to help you. See the Privacy Policy.
Not installed yet?
Free on Android and iPhone. Test the siren in twenty seconds.